Frequently asked questions

Booking Policies

What is Brow Tinting and does it hurt?


No, brow tinting doesn't hurts. Brow Tinting is Semi Permanent Makeup that stains your skin for up to 2 weeks and tints your eyebrow hairs for up to 4 weeks. (LONGEVITY NOT GURANTEED) Brow Tinting Comes in 3 different colors: Ligh Brow, Medium Brown, and Natural Black. *** Brow Tints Requires no refills. Meaning I do not do them. Tints have to be gone completely before next session. If there’s a problem with your tint please contact Arie within 24hrs
If a skin reaction occurs after service or within 2 days please contact Arie or go to your local emergency department or I will offer a free removal or a free tint (only for skin reactions) of no charge, but you will not be refunded! Please be mindful that you are not to go tanning at least 2 days before or after service.
Do not get your brows wet 24-48 hours after service has been done. Hence your brows may change a different color.No waxing 3days prior to service.
Brow tints May last up to 4 weeks on your brow hairs and up to 2 weeks on your skin based on your skin type and how well it takes the tint (4 weeks are NOT GURANTEED)




How long will it take to tint my eyebrows


The session takes about 15min. which includes brow wax or razor arch and the tinting procedure




What is your Booking policy


All appointments are non-refundable! If you’re dissatisfied with your service
Deposits goes towards your service and remaining balance must be paid before service is rendered. *Deposits are non-refundable Non Transferable (ONLY IF YOU CANCEL 24HRS BEFORE START TIME) Which means once you book, that’s your appointment and you only have the option to cancel the appointment or reschedule but the deposit will still be kept and not refunded nor moved to another date. Book accordingly! *Deposits include a processing fee by every dollar amount hence the additional $2, $5, $8, or $10 addition fees based on the deposit that is paid(amount included in deposit) which is also non refundable. .
Service will be done at my MEMPHIS location. ( HOMEBASED ) when booking on this site.
Unless you have a wedding booked at a different location.
I will send my address to you the day before your appointment or 5 hours before your appointment once I confirm the appointment with you.
* APPOINTMENTS WILL BE COMFIRMED NO LATER THAN 8PM THE DAY BEFORE YOUR APPOINTMENT THROUGH TEXT MESSAGE, OR 5 HOURS BEFORE YOUR APPOINTMENT TIME. I WILL THEN SEND MY ADDRESS & OTHER INFORMATION IF NEEDED! ***Credit Card Payments
Please have correct cash/change, or a valid credit/debit card when paying remaining balance, I do not carry cash/change. If you arrive without the full payment, then your service will be declined! If you need to go and get change at the start time of your appointment, then you will have to pay the 15min. Late fee. It’s a inconvenience to myself and other clients who have to wait in line. **** ****Weddings:
All invoices shall be paid within 48 hrs upon receipt or the appointment will be cancelled! No deposit, No appointment! Deposits are non-refundable under no circumstances! It goes towards your service and remaining balance is due before start time.




Do you charge for an early or after hours appointment?


Yes, there is a fee for an early and after hours appointment. ****Early/Late Appointments Fee: $45 additional




What is your Cancelation Policy?


**Appointment Cancellation/Rescheduling- ALL DEPOSITS ARE NON-REFUNDABLE
There's a 24 hrs notice that's required for rescheduling and cancellation! For rescheduling/canceling appointments after the 24hrs grace period after will result in a $25 additional to reschedule due to the fact I cannot get an appointment booked within an hour and loss of wages. You have only 1 time to reschedule within that month NOTHING LATER, but the deposit will not be refunded at all after you book an appointment ; if you cannot find a desired date, then the deposit will be voided and not refunded to you




What if I'm running late?


You must contact Arie at 901-691-7319 if you're going to be late but you will still be charged a late fee! There is no grace period, you will be charged in 5min. increments. once your appointment has started and you haven't arrived by the 10 min. mark your appointment will be canceled and the deposit will be kept! Under no circumstances you will be seen that day uncless I have no one scheduled after you! If it is possible to see you that day, you will be charged an additional $10, amounting to $25 in all. ***For brow tints, there are NO grace period. The service takes 15 mins. to complete. Cleients are booked back to back so i will not be able to work in their time slot. Appointments are canceled at the 6min mark and late fee is NOW $10 if your 5mins. late As of 5/25/19




Can I bring someone else with me to my appointment


Unfortunately, no one is allowed to come with you to your appointment under no circumstances. I ask that you plan ahead and book accordingly.
*PLEASE DO NOT BRING NO ONE ELSE WITH YOU TO YOUR APPOINTMENT. NO CHILDREN, NO FRIENDS , NO FAMILY MEMBERS OR SERVICES WILL NOT BE RENDERED. I WILL CANCEL THE APPOINTMENT & TURN YOU AWAY ON THE SPOT!
*FOR MINORS UNDER THE AGE OF 17. THERE SHOULD BE NO ONE ELSE WITH YOU. IF YOU AREN’T DRIVING, THEY CAN WAIT IN THE CAR WHILE YOU DINISH YOUR APPOINTMENT




Can you do my lash refill if someone else installed them initially?


No, Unfortunately I do not work on top of someone else's work. Due to various os lash adhesives on the market, it's very dangerous to mix different glues. If you have on lash extensions, and need them removed, it will be an additional fee (see booking form for prices) because it will cut in the time that you have booked.




How long does Lash Extensions last & when do I need a lash refill?


1 set of Lash Extensions can last up to 6 weeks (not guranteed). However depending on your home care, your lashes may shed or fall off if you don't follow the home instructions Lash refills are reccomended every 2-3 weeks to keep them looking fresh. If you book after your 3 week mark, then you will need a new set
*If you arrive to your 2 to 3 week refill appointment and you have less than 1/2 of your extensions on from your last visit, then you will be required to get a full set and will be charged the for the full set that you initially received. Other exclusions may apply! It’s recommended to touch bases with me after a week or 2 of having your lashes done to see how they’re holding up. Every lash cycle is different so some people may need to come in every 2 weeks
Ex: You have only 20 lashes out of 50 lashes on your eyes




Can I book multiple services at once?


Unfortunately that option isn't available at the moment




Do you have any social media accounts?


Yes, I do. You can follow me on either Facebook at www.facebook.com/AriellSwain and Instagram at www.instagram.com/ariethebarbie




I want to learn from you, do you offer classes?


Yes, I have a variety of classes. I offer makeup classes and brow tinting classes. That information can be found under the "Hands on Classes" section on the book online category




Do you offer refunds?


No, I do not offer refunds. However, if you are unsatisfied with your service, please contact Arie




I missed my appointment, can i reschedule?


No Call - No shows will not be able to schedule any future appointments. *Any missed appointments requires a $25 fee to get back on the schedule. You will have to rebook and pay another deposit along with your rebooking fee




What if I missed my training class?


Same day cancellations- No call-No shows results in a No Booking Policy. You will no longer be able to book any appointment or class. Please refer to your confirmation emails as well.




I canceled my appointments, can i get my money back?


All appointments canceled the day of forefeit any deposit amount that has been paid. Once you book an appointment, the deposit is kept and non-refunded under no circumstances.




Can I wear makeup along with my brow tint


Wearing makeup on top of ypur tint can and will remove it. It's reccomended that you do not wear any products on top of your tint! that included hair products and lotion





Microblading- Permanent makeup

Do you offer Microblaing the same day


Unfortunatley, that option is not available. Due to safelty and liability reasons, a patch test and consultation is required for Microblading services. Please go to the service page and fill out the pre-consultation form before booking!




Am I eligible for this service?


You must book a consultation prior to booking for the initial service.




What are the aftercare instructions?






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